HIROCOLEDGE - TAKAHASHIHIROKO

GDPR PRIVACY POLICY

Takahashi Hiroko Inc. (hereinafter referred to as “Company”) sets forth the following privacy policy (hereinafter referred to as “Privacy Policy”), and all of the staff will work to protect the information obtained from customers (hereinafter referred to as “Personal Data”).


1、Scope of application of the Privacy Policy

The Privacy Policy will be applied to the processing of Personal Data through individual use of the Hirocoledge by Takahashihiroko Official Online Store (hereinafter referred to as “Website”) by the users and through the Website and to which the applicable privacy laws and regulations are applied.

The Website may contain third party information (such as hyperlinks and banners). The Company does not manage such third party information and will not be responsible for compliance with applicable privacy laws and regulations by the third party. Users of the Website are asked to thoroughly read the privacy policy of the third party website visited.


2、Obtaining Personal Data

2-1)Contents

The Company may obtain the following Personal Data from users of the Website.

A.Name and detailed address
b.Information about the order or service, including the location of the package and the addresses of the shipper and recipient (and their employees)
c.E-mail address
d.User name and password
e.IP address
f.Payment details


2-2)Sensitive data

The Company will not collect sensitive personal data through the Website, such as passport information and health data


2-3)Timing when the data is obtained

The Company will collect Personal Data when the user of the Website engages in any of the following acts.

a.When the user requests a subscription to the Website’s newsletter
b.When the user registers as a member at the Website
c.When the user places an order
d.Otherwise when the user uses the Website


2-4)Scope of use of the obtained data

The Company will process Personal Data only in compliance with the applicable privacy laws and regulations as stated in the Privacy Policy.


3、Use of Personal Data

3-1)

The Company will collect and process Personal Data only for the following purposes.

a.
When the user of the Website places an order through the Website, the Company may process the user’s Personal Data for executing the contract. The processing includes data processing in relation to the payment for the products and/or services. The Company will not process Personal Data beyond the scope necessary for executing the contract.

b.
The Company may use Personal Data of the Website user in order to contact the user regarding the Company’s products and services, communicating important information about the Website user’s account and/or use of the Website, and responding to complaints. When the Website user creates an account with the Website, the Company will save the Personal Data so that the user is not required to input the Personal Data every time.

c.
When the Website user requests an e-mail magazine subscription, the Company may use the user’s Personal Data for sending the e-mail magazine. The Websites user has the right and option to suspend e-mail transmissions from the Company at any time.

d.
When the Website user uses customer service, the Company may use the user’s Personal Data to provide customer service.


3-2)

When the Company will further process Personal Data for a purpose other than the purposes of processing at the time when the Personal Data is collected, the Company shall provide the information related to the relevant purpose and all additional information thereof prior to such processing


4、Transfer of Personal Data

The Company will not collect sensitive Personal Data, such as passport information and health information, through the Website.


5、Security protection

5-1)

In order to protect the Website user’s Personal Data, the Company will take appropriate organizational and technical security measures to prevent unauthorized use, loss, or alteration of the Personal Data. In addition, the Company will limit the authority to access the Personal Data to the employees, agents, contractors, and other third parties who have a need to access such data. These persons shall assume the confidentiality obligations under the employment contract or data processing contract.


6、Retention period

6-1)

The Company will not retain the Website user’s Personal Data beyond the limit necessary for the purpose of collecting the data.


6-2)

The Website user may ask the Company to delete the user’s own Personal Data at any time. In addition, when the Personal Data is no longer necessary in light of the purpose of collecting or processing the data, the Company will delete the Personal Data.


7、Cookies

7-1)

Cookies are a short text used to save the information on the web browser. They are used to store and receive the data saved on the web browser or device, as well as information such as the identifier associated with the device and other information. The Website uses Cookies in order to properly provide service to customers.


7-2)

The Company uses different types of Cookies for different purposes.

a.
Function: They are the Cookies necessary for the Website to properly function, including the Cookies necessary for providing services such as the shopping cart and member functions.

b.
Analysis: Analyze how the Website and services are used, understand the effects of the marketing campaigns, and collect information in an integrated form that is useful for customizing the Website. If these Cookies are disabled, it may not be possible to use certain functions of the Website and services, and the support and information that may be offered to the customer may decrease.

c.
Advertisements: These cookies are used for collecting information about the browsing history and shopping history, as well as creating more relevant advertisements. They prevent the same advertisements from repeatedly appearing, ensure that the advertisements are appropriately displayed, and in some cases, perform functions such as choosing advertisements based on the benefits. We can share the information with a third party to create and offer personalized advertisements in line with your interests. If these Cookies are disabled, it may not be possible to use certain functions of the Website and services, and the support and information that may be offered to the customer may decrease.

d.
Social networking: These cookies are used to share the pages and contents of the Website and services through a third party social networking site and other website. They may be used for advertising purposes.


7-3)

The Company uses third party cookies only for the purpose of improving the quality and effectiveness of the Website. For example, the Company uses Google Analytics, which processes IP addresses for the Company


7-4)

With general browsers, cookies are enabled as the default setting. However, it is possible to change the browser setting to disable the cookies or display a message when cookies are sent. However, when cookies are disabled, the functions and services of the Company’s Website and other websites may not function properly.


7-5)

Some browsers include a function that transmits a Do Not Track signal. The Company does not process or respond to Do Not Track signals. Instead, the Company complies with the criteria set forth in the Privacy Policy and this cookie policy.


8、Rights of the Website users

8-1)

When Personal Data is processed based on consent, the Website user has the right to withdraw the consent for the user’s own Personal Data at any time.


8-2)

The Website’s user has the right to request access to the user’s own Personal Data. With this right, the Website user may receive a copy of the user’s own Personal Data possessed by the Company.


8-3)

The Website user has the right to request a revision to the user’s own Personal Data possessed by the Company. In accordance with this right, the user may revise any incomplete or inaccurate data related to the Website user


8-4)

The Website user has the right to request deletion of the user’s own Personal Data. In accordance with this right, the user may delete Personal Data that continues to be processed by the Company without a justifiable reason.


8-5)

The Website user has the right to object to the processing of the user’s own Personal Data conducted by the Company as part of its legitimate interests. When the Company processes Personal Data for direct marketing purposes, the Company will always accept the Website user’s objection. When the Company processes Personal Data for other purposes, the Company will suspend the processing of the Personal Data unless there is an unavoidable legitimate reason that has precedence over the Website user’s rights, interests, and freedom or is related to the commencement, execution, or legal actions or evidencing a claim.


8-6)

The Website user has the right to request restrictions on the processing of the user’s own Personal Data.


8-7)

If the claim made by the Website user clearly lacks basis or is excessive, in particular, when the user repeatedly makes a claim, the Company may charge the Website user for reasonable expenses or refuse to respond to claims made by the Website user.


8-8)

In addition to the above rights, the Website user has the right to file a complaint with the supervisory authority at any time (in particular, the supervisory authority of the Website user’s residence, workplace, or EU member state where a GDPR violation occurred). Of course, the Company would prefer to have an opportunity to respond to the Website user’s complaint before the Website user contacts the supervisory authority, and the Company asks the Website user to contact the Company in advance.


9、General provisions concerning the Privacy Policy

9-1)

The Company has, at any time and without advance notice, the right to delete the Website user’s account. In the event the account is deleted, the Company has no obligations to the Website user.


9-2)

The company has the right to regularly revise the Privacy Policy. The Website user is asked to regularly check the applicable provisions at the Website user’s own responsibility.


9-3)

If any provision of the Privacy Policy conflicts with the laws and regulations, the provision will be replaced with another provision with the same effect that reflects the Company’s intent to the extent permitted by law. In that case as well, the other provisions shall continue to be applied without change.


9-4)

For any questions or complaints, or to exercise any of the rights listed in Article 9 of the Privacy Policy, please contact the following


Takahashihiroko.inc
Takahashihiroko Studio 4-11-2 Narihira Sumida-ku, Tokyo 130-0002 Japan
Telephone: 03-6456-1624
February 13, 2018