Contact Us ご利用ガイド


Click here for information on delivery date and product returns.
Click here for information on payments and delivery method.

お品物の梱包について Product Packaging

環境問題を真剣に考えるHIROCOLEDGE STOREでは、商品の簡易包装化に取り組んでおります。

HIROCOLEDGE STORE is seriously intent on addressing environmental issues. As a result, simple packaging is used for the products.
If the purchased products need to be gift wrapped, please indicate this in the remarks column, and the relevant products will be wrapped separately. For regular purchases, the products will be placed in a single package.

お取り扱い上のご注意 Points to Note regarding Handling


Click here for the points to note regarding handling.

特定商取引について Specified Commercial Transactions


Click here for details.

ご注文及び納品日について Order and Delivery Date



>Shipping in Japan
The ordered items will be shipped within three days from the order date using Yamato Transport’s delivery service. Please contact us for rush orders.

>Shipping overseas
The ordered items will be shipped within seven days from the order date using Yamato Transport’s international delivery service.
It is not possible to specify a delivery date.
Shipping may become impossible without prior notice due to the circumstances in each country.
The number of days required for shipping will vary depending on the weather, customs clearance process, and other reasons.

ギフトラッピングについて Gift-Wrapping


We offer simple gift-wrapping free of charge.
To request gift-wrapping, please give us the details (for example, gift-wrap the ordered products separately or gift-wrap all of the products in one package) in the “Other requests” column in “STEP 2: Choose Payment Method/Delivery Time” during the order process.

返品について Product Returns


・Upon receipt of the products, please check that the delivered items are the products you ordered.
・We pay detailed attention to product quality. However, in the event a product is damaged or stained, or if an incorrect item has been delivered, please contact us within one week.
・We do not accept returns due to the customer’s personal preferences.
・We do not accept product returns after one week has passed from the date of delivery.
・To request a return, please use the same e-mail address as the one used when placing the order.
The e-mail sent from us may be sorted into the junk folder by some free e-mail services.
Please whitelist our e-mail address.

返品先 髙橋理子株式会社/Takahashi Hiroko Inc.
〒130-0002 東京都墨田区業平4-11-2
4-11-2 Narihira Sumida-ku, Tokyo 130-0002, Japan
TEL 03-6456-1624
FAX 03-6456-1625
担当者 Contact Person 中村 裕介/Yusuke Nakamura
E-mail info@hirocoledge.jp
定休日 Closed on 木曜日、日曜日/Thursdays and Sundays