GUIDE AND INFORMATION
HIROCOLEDGE STORE is committed to environmental sustainability. We use simple packaging and pack multiple items together when possible.
HIROCOLEDGE by TAKAHASHIHIROKO, OFFICIAL ONLINE STORE offers original gift-wrapping service.
For more information, go to the "GIFT-WRAPPING" page.
"Petit gift-wrapping" A gift wrapping service for small items is available for the selected items listed below. Select this service option before the purchase. Refer to the individual product page for details.
[Products available for "Petit gift-wrapping"]
Click here for details.
1. Ordering
Select the desired item.
You can check the items you wish to order by clicking the CART on the top right of your screen.
An item may not be placed in the shopping cart for the below reasons.
- OUT OF STOCK
“OUT OF STOCK” will be displayed on the selected item’s page if there is no stock of it left.
In the case that the item cannot be placed in the shopping cart or cannot be purchased for circumstances other than those above, please contact us at the store.
2. Provide customer and delivery details
Orders can be placed without registering as a member.
In registering as a member, purchases can be made easier after logging in.
Along with that, favorite items can be saved as well as saving multiple delivery destinations.
3. Payment method, shipping fee
Please check it here.
4. Order confirmed
Once the order is confirmed an Email from info@hirocoledge.jp will be sent to the provided address with order details.
*Some free domain mails may divert mails from the store (info@hirocoledge.jp) as Junk mail.
Please set mails from our store as not junk mail beforehand.
5. Delivery completion
When the ordered items have been dispatched, a mail from info@hirocoledge.jp will be sent to notify you of this.
The delivery status of the ordered items can be checked using the tracking number and link provided in this mail.
For tracking deliveries in Japan, click here.
For tracking deliveries outside of Japan, click here.
If your query relates to a specific order or product, please include your order number or product details.
By phone
+81-(0)3-6456-1624
Business hours
10:00 – 17:00
※Except for Sundays, Public holidays and New Year's holiday
By mail
Email info@hirocoledge.jp
Please include in the email:
- Name
- Phone number
- Your inquiry
*We apologize in advance for a delay in email response for specific inquiries.